Service & Payment

Our goodwill and service promise

Fair and orderly

Parking for all

Parking should be stress-free and pleasant. We use innovative technology to create order and ensure that parking spaces are free for those who really need them - your customers and visitors.

It is important to us to establish clear rules that enable a fair and orderly parking experience. We focus on transparency and customer-oriented solutions that ensure order and safety without compromising comfort. Sanctions are applied in a targeted and fair manner to ensure that parking rules are followed and parking space is used optimally. Our solutions for paid and customer parking spaces promote a respectful and structured parking experience and increase the satisfaction of all users. In this way, we help to ensure that your customers, tenants, and visitors always feel welcome and treated fairly.

Order is also customer-friendly

Free parking spaces - fair & accommodating

Parking should remain relaxed. We use innovative technology to create order so that your parking spaces are free for those who really need them - your customers and visitors.

Icon Clear goodwill regulations
Clear goodwill regulations
Forgotten your parking disk? We will cancel the transaction on presentation of a receipt or other suitable evidence. Of course, we can discuss possible goodwill levels in advance.
Icon Longer purchase
Longer purchase
Did it take longer than planned? Of course, this is a good reason for goodwill and canceling the transaction.
Icon Special cases
Special cases
We don't lump everyone together, but have an understanding for special cases such as age, illness, etc.
Icon grace period
Grace period
Parking time exceeded? We stand for a fair grace period.
Icon Clear signage
Clear signage
Everything is signposted extensively and clearly visible.
Own service center icon
Own service center
Easy and fast accessibility by phone and e-mail through our in-house Service Center team (Monday to Saturday from 9:00 a.m. to 5:00 p.m.)
Icon Fair staff on site
Fair staff on site
To ensure that things are always fair and structured on site, we rely on permanently employed and regularly trained staff. We do not pay commission for sanctions issued.
Icon Regional support
Regional support
Fixed regional contacts guarantee comprehensive support for the parking areas.
Icon Free introductory phase
Free introductory phase
This allows everyone involved to gradually get used to the new management system.
Icon No external debt collection
No external debt collection
As a matter of principle, we do not commission any external debt collection companies for German vehicle owners, but rely entirely on our in-house receivables management.
Icon GDPR compliant
GDPR-compliant
Our systems are GDPR-compliant and only record the license plates of parked vehicles.