Digital Management of Various User Groups at Solingen Hospital

Diakonie Bethanien in Solingen is an extensive site on which a clinic is located alongside retirement and care facilities. The decentralized parking areas distributed across the entire site are managed by PRM and organized using state-of-the-art systems.

At first glance, the conditions for managing the parking facilities on this site appear to be extremely difficult: on the one hand, the parking facilities are distributed decentrally across the site. In addition, it is necessary to offer different parking tariffs for employees, residents and visitors.

A completely barrier-free and barrier-free solution proved to be ideal here. This makes it possible to enter and exit without delay. This is a decisive advantage for the emergency services in particular.

The installed system combines the different requirements of the wide range of user groups and relies on clear and comprehensible operation. Even less tech-savvy senior citizens can cope well with the digitalized parking management system.

The clear, easy-to-read signage also contributes to this.

During the installation of the system, house staff and residents were already taken on board and informed about the new parking regulations in the best possible way through training material and information brochures. This was followed by a familiarization phase during which parking offenders and parking offenders were not sanctioned. This made it possible to achieve trusting cooperation.

An online portal was set up in the early stages to manage the demand for employee tariffs, for example, and to provide staff with the necessary information. This website can , of course, also be accessed via mobile devices for the activation of short-term or long-term parking.

Of course, all user groups have the option of paying via app, among other things.

Customized software adaptations ensure that the digital system always meets the latest requirements.

One example of this is the coronavirus pandemic and the establishment of a COVID-19 test center on the premises. On the one hand, this led to a higher number of new user groups who are not "part of the house". In addition, people have been paying twice as much attention to hygiene since then and are happy to use the contactless payment option via app.

The digital parking management system at Diakonie Bethanien in Solingen has received a lot of positive feedback from users. It goes without saying that PRM will continue to manage the parking space here in the best possible way and adapt it to the current challenges. In addition to the central support provided by PRM's property management team, expert staff on site also ensure that everything runs smoothly.